Shipping and other Policies

 

 

I want you to be happy with your purchase. Feel free to contact us for any issue.

 

 

Shipping and Handling

Handling time is the time it takes me to make your new jewel. It is about 5 business days for finished pieces, and 1-2 weeks for custom orders / made to order pieces.

Then, I package it as a gift and send every order with a tracking number! So your packages can't get mysteriously lost.

Shipping time with regular tracked mail varies from 1 to 3 weeks, depending on your country.

There are options for you to upgrade your shipping at checkout -

♦️ ECOPOST - arrives within 7 days. Insurance suitable for silver jewelry.

♦️ EMS - arrives in 5 days. Suitable for Gold jewelry (or several pieces of jewelry).

♦️ UPS service- Arrives within 3-4 day shipping. This is the faster and safest method.

Upgraded shipping methods are also said, by the post office, to be more gentle with parcels, as it is less crowded.

 

Custom orders are welcome. To make a custom order, please contact me.

 

Customs

International customers are responsible for all customs fees and delays of their countries. Unfortunately, I have no control over these charges.

 

Payments

Payments are accepted through Paypal. You can pay with Paypal, even if you do not have an active account, just by filling in your credit card details. Orders will be made and shipped after payment has been received.

 

Returns requests

Will be accepted within 3 days of your receiving your purchase. I can refund you only after I get the package you sent in the mail. So it is advised to send with a tracking number. Please send the item in the same condition as you received it, in the same package.

 

Refunds

Refunds for a canceled purchase or a returned package will be Shipping fee excluded.

Refunds are permitted for any reason, within 3 days of package arrival. Except for custom orders which are considered individually. Custom orders are any personal requested changes, including rings that are fitted to size. Refund will be excluding the shipping & handling fee.

 

 

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