Policies
 
 
Your satisfaction with your purchase of Nefertiti Batkol Jewelry is of utmost importance to us. Don't hesitate to contact us for any questions or issues.
 

For shipping information please click here.

Custom orders are welcome.
 

For Warranty details and maintenance tips, click here.
 

Payments are accepted through Paypal, Isracard, and Bit.
You can pay with Paypal, even if you do not have an active account, 

by filling in your credit card details.
Orders will be made and shipped after payment has been received.
 
 

Returns, Re-sizing and Re-polishing 

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You can return jewelry up to 10 days after its arrival.

The jewelry should be sent back in its original condition and gift package.

Refunds will be sent after the package is received and will not include shipping cost.

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Custom-made and re-sized jewelry can't be returned.

Some exceptions are possible but as a general rule, custom changes are made especially for you, making it unsuitable for sale.

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Re-polishing and re-sizing services are available - Read more here.

If you've ordered a ring and want to re-size it, please contact me within 30 days of delivery.​

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For any other questions and specifics, feel free to contact me!